Head of Relationship Management

To drive and sustain the development of the Institute by promoting quality Professional Qualification Programmes, including the Enhanced Competence Framework (ECF) and Certified Banker (CB), as well as Continuing Development Programmes (CDP). Our aim is to enhance the competency standards of the banking industry and elevate HKIB as the authoritative institute in setting these standards in Hong Kong and across the region.

Job Responsibilities

  • Manage the relationships with banks covering all HKIB business lines (ECF, CB, CDP, Membership and Events)
  • Assist the Professional Competence Development team in formulating strategies to promote and position HKIB professional qualifications to banks.
  • Responsible for product development, marketing and sales of continuing  development programme for all industry practitioners
  • Lead the Business Development Team and China Development Team, covering both HK and ex-HK businesses 
  • Drive team performance by setting strategic direction and formulating business strategies
  • Develop strategies to build collaborations with business partners and trainers to support the Institute’s development 

Job Requirements

  • Degree holder in any discipline
  • Minimum 12 years of experience preferably in training or front-line business functions with the education/banking sector, of which at least 5 is at management level
  • Holders of HKIB professional qualifications such as Certified Banker (CB) or ECF qualifications are preferable
  • Experience in banking product development or training & development will be an added advantage
  • Exceptional leadership skills and proven ability to manage multiple responsibilities in a fast-paced environment with critical deadlines
  • Excellent interpersonal skills to work with people at all levels
  • Strong project management, analytical and problem-solving skills
  • Able to establish network with senior executives within the industry
  • Energetic, self-motivated, resourceful, and result oriented
  • Excellent command in both written and spoken English, Cantonese and Putonghua